Customer Service News Ford Puma model wins Car of the Year award January 16, 2020 The Institute of Customer Service 0 Comments The new model was crowned best of the automobile bunch at an awards ceremony in London Read more
Customer Service News Yahoo mail crash affects email users January 15, 2020 The Institute of Customer Service 0 Comments The problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addresses Read more
Customer Service News Confusion reigns over Travelex ransom demands January 10, 2020 The Institute of Customer Service 0 Comments The foreign exchange company has been hit by a ransomware attack that claims to have stolen customer data Read more
Customer Service News Burger King grilled over new plant-based burger January 10, 2020 The Institute of Customer Service 0 Comments The fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans Read more
Customer Service News New year sees rise in railway fares January 9, 2020 The Institute of Customer Service 0 Comments Commuters faced with fare increases, despite a year of disruption Read more
Customer Service News Millions affected by IT banking failure January 3, 2020 The Institute of Customer Service 0 Comments Lloyds Banking Group customers were unable to access their accounts on New Year's Day Read more
Customer Service NewsResearch Banks and building societies sees drop in customer satisfaction December 20, 2019 The Institute of Customer Service 0 Comments Sector sees first fall since 2016 but remains above UK average Read more
Customer Service News Bedfordshire residents left without water December 20, 2019 The Institute of Customer Service 0 Comments Faulty valve leaves customers high and dry Read more
Customer Service News Consumers warned over fire hazard Christmas tree lights bought online December 19, 2019 The Institute of Customer Service 0 Comments The majority of products bought online failed compliance checks Read more
Customer Service NewsResearch Customer satisfaction with tourism sector remains high December 13, 2019 The Institute of Customer Service 0 Comments Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13 Read more