Customer Service NewsFord Puma model wins Car of the Year awardJanuary 16, 2020The Institute of Customer Service0 CommentsThe new model was crowned best of the automobile bunch at an awards ceremony in LondonRead more
Customer Service NewsYahoo mail crash affects email usersJanuary 15, 2020The Institute of Customer Service0 CommentsThe problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addressesRead more
Customer Service NewsConfusion reigns over Travelex ransom demandsJanuary 10, 2020The Institute of Customer Service0 CommentsThe foreign exchange company has been hit by a ransomware attack that claims to have stolen customer dataRead more
Customer Service NewsBurger King grilled over new plant-based burgerJanuary 10, 2020The Institute of Customer Service0 CommentsThe fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegansRead more
Customer Service NewsNew year sees rise in railway faresJanuary 9, 2020The Institute of Customer Service0 CommentsCommuters faced with fare increases, despite a year of disruptionRead more
Customer Service NewsMillions affected by IT banking failureJanuary 3, 2020The Institute of Customer Service0 CommentsLloyds Banking Group customers were unable to access their accounts on New Year's DayRead more
Customer Service NewsResearchBanks and building societies sees drop in customer satisfactionDecember 20, 2019The Institute of Customer Service0 CommentsSector sees first fall since 2016 but remains above UK averageRead more
Customer Service NewsBedfordshire residents left without waterDecember 20, 2019The Institute of Customer Service0 CommentsFaulty valve leaves customers high and dryRead more
Customer Service NewsConsumers warned over fire hazard Christmas tree lights bought onlineDecember 19, 2019The Institute of Customer Service0 CommentsThe majority of products bought online failed compliance checksRead more
Customer Service NewsResearchCustomer satisfaction with tourism sector remains highDecember 13, 2019The Institute of Customer Service0 CommentsSatisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13Read more