The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit
The Valentine's Day Gift of Nothing has been slammed by environmental campaigners
Restaurants listed on the platform have been providing incorrect allergens information €“ while over 100 have hygiene ratings of zero
A customer complained that his passport details were shared with him on a URL
Organisations may be better dealing with issues & complaints, but they are not dealing with systemic problems. It's a little bit like trying to use a sticking plaster to fix a broken leg.
One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make a complaint over the past 3 months, according to the latest report published by The Institute of Customer Service.
The UK Customer Satisfaction Index (UKCSI) shows that customer satisfaction has fallen nationally for the second consecutive year, from 77.9 in July 2013 to 76.3 in July 2014 and is now at its lowest point since 2011.
Institute of Customer Service response to the Public Administration Select Committee 'More complaints please!' report
A review and summary of evidence given by CEO Jo Causon as a member of the expert witness panel investigating complaints with the Public Administration Select Committee.