September 8, 2023 The Institute of Customer Service Media Coverage Jo Causon, the Institute’s CEO, featured in a Sunday Times article discussing what is contributing to the recent decline in customer service, and what business can learn from who is doing it right. Read full article here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email AICustomer Experiencecustomer serviceloyaltytrust Related Posts The Grocer – M&S’s FTSE return shows the power of customer service ITV News: Customers – Are We Being Served? Forbes: Thank You For Not Calling! Agents Are On The Verge Of Burnout