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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Alastair Brass, Central Operations Director at Marks and Spencer.

Listen to Jo and Alastair discuss insights on the importance of employees’ commitment, bringing value, brand recognition, digital solutions helping to improve services, such as RFID robot or body cameras, and other topics. ?

The Institute of Customer Service

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