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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dr Peter Carter, an independent health consultant and former Chief Executive and General Secretary of the Royal College of Nursing (RCN).

Listen to Jo and Peter discuss insights on his work in the NHS and abroad, the importance of providing staff support, suggestions for organisations to invest in occupational health therapists to improve employees’ well-being, and recommended resources, such as Prof Dame Sally Davies’ report on health; among other topics. ?

The Institute of Customer Service

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