National Customer Service Week 2024 Round-up
Thank you to everyone who shared their NCSW activities and interactions with us throughout the week - your commitment to delivering outstanding customer service is truly inspiring, and it is…
We need to keep striving for a service agenda with human values at its heart
The service agenda is key to driving economic growth and commercial prosperity – and yet, two challenging things are happening simultaneously that we urgently need to address. On the one…
Calling for urgent action against the abuse of service workers
It is good to be back after some time away over the summer. There is something energising about a late summer break and having the opportunity to reflect on the…
Elevating the value of service as a profession in the hospitality sector
In what has been a busy week for economic data, the Office for National Statistics’ latest labour market overview released on Tuesday caught my attention – revealing marginal drops in job vacancies…
Building a legacy based on service excellence
I’m sure many of you have been glued to the Olympics in recent weeks, cheering on and celebrating our nation’s top athletes – and it’s of course been great to…
The role of service in navigating the winds of change
While last week felt like an apt moment to reflect on the sentiments of respect and service, the mood this week is very much focused on action and delivery. The King’s…
We have a new government, and it’s time for a new era of service leadership
The new government has rightly made clear its intention to foster growth across all corners of our economy. At the Institute, we look forward to playing our part by driving…
An AI service concept straight out of a dystopian novel
Regular readers will be well aware that the deployment of new technology, including AI, has been a recurring theme for The Institute and our members. As these technologies continue to…
Encouraging better reporting of abuse to protect our essential service workers
I’m sure the potential outcome of the upcoming General Election will remain front of mind for many of you right up to the final whistle. However, while the Institute looks…
Our Manifesto to build a Service Nation
With a general election now called for July 4, the UK is fast kicking into in pre-election mode, and campaigns will soon be getting into full swing. Political parties are…