By Jo Causon, CEO, The Institute of Customer Service As we navigate yet another national lockdown, the vital role of our essential workers has once again been thrust into the…
By Jo Causon, CEO, The Institute of Customer Service There is no doubt that we have now entered a third phase of dealing with the Covid pandemic. The first phase…
By Jo Causon, CEO, The Institute of Customer Service It is now ten weeks since we launched our Service with Respect campaign in response to the worrying rise in instances…
Extract from Customer Focus Magazine: Issue 29 (May/June 2020) It’s the fourth week of lockdown, and the economic impact of the coronavirus is starting to be calculated. The Office For…
Don't miss the opportunity to get involved in National Customer Service Week - a week-long celebration of customer service, taking place 7-11 October 2024. Reflect on how you serve your customers, recognise…
Our Research shows that a sustained improvement in customer satisfaction will provide a ÂŁ33bn per year productivity boost to the UK economy. To achieve this and make the UK a…
