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Heather has over 25 years’ experience in Financial Services across a range of leadership roles covering direct distribution, operational leadership, customer experience, brand, marketing and digital.

At LV General Insurance and previously at Aviva, Heather has led significant change in the organisations moving the customer interactions and services to digital first. This has involved cultural change at the heart of the organisation.

Heather leads LVs Retail General Insurance business ensuring full engagement of their people in the vision so that they can understand it, challenge it and ultimately be trusted to deliver it.

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