John has gained 32 years’ experience in the energy sector going through transformational change from national to private ownership, the opening of the competitive energy market, and the emergence of Smart technologies that are set to further transform a service essential to every-day life and business.
In this time John has held senior leadership positions within energy retail and power networks spanning customer experience, 24/7 operations, commercial trading, regulation, IT and media communications. John’s current role at npower includes leading national remobilisation of Smart Meter rollout as the second stage of COVID-19 response enables work in customer homes and businesses to restart.
John also leads the field operations handover to E.ON following the acquisition of npower by E.ON in 2019. More broadly John is recognised as a highly energetic and innovative leader; passionate about creating great customer experiences working hand-in-hand with operational efficiency; creating a sense of urgency whilst retaining vital attention to detail. John places great emphasis on effective stakeholder collaboration and clear communication as key enablers to getting the best outcomes – especially in the most challenging and transformational situations that organisations face right now.
John is proud to have been a Vice-President of the Institute since 2012.