Jo Upward is Director of Strategy and Development at Built by Levy UK, focusing on delivering exceptional guest experiences across Levy’s venues. Prior to joining Levy, Jo was Managing Director at Platform Group an experiential design company, delivering strategic and customer experience consultancy, interior and digital design to companies such as Vodafone, Juniper Networks and The O2.
Jo joined Platform in August 2012 from BT bringing with her a wealth of expertise, knowledge and a desire to drive excellence for the customer. Her experience ranges from multinational corporates such as BT and Orange to working with public bodies including Ofcom and the European Union. Jo is passionate about customer service. Her achievements include driving the customer experience improvement campaign for the whole of the BT Group, resulting in significant change globally for both businesses and consumers.
