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Vicky Fordham-Lewis, Managing Director for Osborne Property Services, has successfully and proudly positioned the customer into the Osborne boardroom. With extensive experience within the housing sector, working her way up through various roles into senior leadership, Vicky has consistently driven operational efficiencies, resulting in the development of an enhanced service for customers.

Joining Osborne in August 2020, during what was a very challenging time for frontline teams, Vicky heavily invested in her people by working hard to create a culture where people felt safe, valued, and empowered to make decisions in the best interest of the customer.

This investment has seen a real return on the business. The employee engagement continues to enhance the workforce strategy, which is focused on retaining and attracting new talent, as the business prepares to deliver against central government’s carbon zero commitments.

Vicky is a passionate strategic leader who firmly believes everyone in local communities should be given an opportunity to thrive, and this can be seen as she proactively promotes an inclusive culture. Vicky is driving local employment and apprenticeships in hard-to-reach groups, as well as mentoring colleagues to reach their ambitions. This is where true job satisfaction hits hard – it’s about doing the right thing.

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