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Customer Service Directors: A behavioural competency framework – The Summary Report (2010)

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This report defines the behavioural competencies that customer service directors need to exhibit in order to perform well. ©2010 Glowinkowski™ International Limited. Prepared by David Physick MBA, MSc and Gary Winter, Glowinkowski International Limited

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This report defines the behavioural competencies that customer service directors need to exhibit in order to perform well. It’s based on 18 months research by Glowinkowski.

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