Customer Service Directors: A behavioural competency framework – The Summary Report (2010) Rated 0 out of 5 (be the first to review) £0.00 This report defines the behavioural competencies that customer service directors need to exhibit in order to perform well. ©2010 Glowinkowski™ International Limited. Prepared by David Physick MBA, MSc and Gary Winter, Glowinkowski International Limited Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: White Papers Share Twitter Facebook LinkedIn Email Description Reviews (0) Description This report defines the behavioural competencies that customer service directors need to exhibit in order to perform well. It’s based on 18 months research by Glowinkowski. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.