White Papers

Showing 1–12 of 14 results

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  Protecting brands and reputations online

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  Can Customer Service Create Trust? (2014)

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  Choosing a customer service representative

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  The social media customer: Social media success for brands that give it a go

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  Home based contact centres – A time for new thinking? (2011)

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  Using customer analytics dashboards to gather real time customer data

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  The fog is lifting – the changing face of customer service

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  Improving customer service standards in a regulated, non competitive industry sector (2011)

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  Customer Service Directors: A behavioural competency framework – The Summary Report (2010)

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  Panviva First Call Resolution Knowledge Exchange

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  Why understanding baby boomers, generation X and generation Y holds the key to smart 21st century customer service leadership (2010)

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  What if customer experience has no ROI?

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