Can Customer Service Create Trust? (2014) Rated 0 out of 5 (be the first to review) £0.00 In the January 2014 UK Customer Satisfaction Index (UKCSI), a new question was introduced to measure customers’ trust in organisations and how it related to customer satisfaction, recommendation and loyalty (willingness to remain a customer). Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: White Papers Share Twitter Facebook LinkedIn Email Description Reviews (0) Description There is a strong correlation between trust and customer satisfaction. 75% of the 16 most trusted organisations also feature in the top 20 UKCSI. None of 16 most trusted organisations have a UKCSI score below the average for their sector. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.