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Choosing a customer service representative

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How to avoid the seven deadly sins of choosing a customer service representative. This paper was contributed by Caliper UK.

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If you want to recruit the stars, here’s how to avoid the seven deadly sins when choosing your customer service representative.

– Friendly and outgoing or just chatty and time wasting?
– Understanding or just sympathetic and ineffectual?
– Quick and reactive or just slip shod and inefficient?
– Loves to be busy or just plain chaotic?
– Alert to everything or over anxious?
– Self-sufficient or only interested in themselves?
– Needs the job but not really committed?


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