skip to Main Content

Why understanding baby boomers, generation X and generation Y holds the key to smart 21st century customer service leadership (2010)

Rated 0 out of 5
(be the first to review)

£0.00

Paper that provides a framework for customer service leaders to analyse and manage the generation gap among call centre staff. © 2010 by Calcom Group Ltd

Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.

You must have an account in order to download this item. Please Log in or  Register

Category:

Description

Paper that provides a framework for customer service leaders to analyse and manage the generation gap among call centre staff. Argues that leaders need to foster a culture of tolerance and understanding between generations in order to save operational costs and improve customer experience.

All rights reserved. Photocopying and/or use of this material is strictly prohibited without prior consent of the Calcom Group.

Reviews

There are no reviews yet.

Leave a customer review
Close search
Basket
Back To Top
Search