Why understanding baby boomers, generation X and generation Y holds the key to smart 21st century customer service leadership (2010)Rated 0 out of 5 (be the first to review)£0.00Paper that provides a framework for customer service leaders to analyse and manage the generation gap among call centre staff. © 2010 by Calcom Group Ltd Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.You must have an account in order to download this item. Please Log in or Register Category: White PapersShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionPaper that provides a framework for customer service leaders to analyse and manage the generation gap among call centre staff. Argues that leaders need to foster a culture of tolerance and understanding between generations in order to save operational costs and improve customer experience.All rights reserved. Photocopying and/or use of this material is strictly prohibited without prior consent of the Calcom Group. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.