Panviva First Call Resolution Knowledge ExchangeRated 0 out of 5 (be the first to review)£0.00Business process guidance company Panviva surveyed 54 UK contact centres about customer service representative performance metrics. Panviva contact centre CSR metrics survey Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.You must have an account in order to download this item. Please Log in or Register Category: White PapersShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionBusiness Process Guidance company Panviva surveyed 54 UK contact centres about customer service representative performance metrics. They found that most centres measured internal performance thoroughly but that customer satisfaction measurement was imprecise. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.