Delivering Service Excellence: The view from the front-line (2003) Rated 0 out of 5 (be the first to review) £500.00 The report provides insights into the way organisations deliver excellent service through their front-line staff. Delivering Service Excellence: The view from the front-line (2003) quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Breakthrough Research Share Twitter Facebook LinkedIn Email Description Reviews (0) Description Published 2003. By Dr Robert Johnson, University of Warwick. This report, commissioned by ICS, is based on the experiences of customer-facing staff in the five major organisations identified in Service Excellence=Reputation=Profit, as having a strong reputation for service excellence. The report provides new insights into the way organisations deliver excellent service through their front-line staff and provides directors and managers with recommendations for action. This report can be read as a stand-alone piece of research but it is strongly recommended that it be combined with reading Service Excellence=Reputation=Profit to provide a greater understanding of the total picture. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.