Delivering Service Excellence: The view from the front-line (2003)Rated 0 out of 5 (be the first to review)£100.00The report provides insights into the way organisations deliver excellent service through their front-line staff. Delivering Service Excellence: The view from the front-line (2003) quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Breakthrough ResearchShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionPublished 2003. By Dr Robert Johnson, University of Warwick.This report, commissioned by ICS, is based on the experiences of customer-facing staff in the five major organisations identified in Service Excellence=Reputation=Profit, as having a strong reputation for service excellence. The report provides new insights into the way organisations deliver excellent service through their front-line staff and provides directors and managers with recommendations for action.This report can be read as a stand-alone piece of research but it is strongly recommended that it be combined with reading Service Excellence=Reputation=Profit to provide a greater understanding of the total picture. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.