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Rewarding Customer Service: Using reward and recognition to deliver your customer service strategy (2005)

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This report shows how to use reward and recognition as part of delivering your customer service strategy. Published 2005.

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Description

Published 2005. Written by Michael West, Gary Fisher, Matthew Carter, Vikki Gould, Judy Scully

Rewarding Customer Service: Using reward and recognition to deliver your customer service strategy shows that flexible working and innovative approaches to reward and recognition in customer service environments can reduce staff turnover, deliver business objectives better and improve customer and employee satisfaction.

The report also shows the benefits gained by organisations that consider such things as work-life balance, increased authority for staff, and a balanced approach to reward programmes.

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