Experiences, Emotions and Ethics: Refreshing the customer priorities that underpin the UKCSI
£500.00
This new research into customers’ priorities is designed to strengthen the relevance, insight and impact of the UK Customer Satisfaction Index (UKCSI).
Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.
Description
“Experiences, Emotions and Ethics” is designed to ensure that the UKCSI continues to be rooted in relevant and current customer needs whilst maintaining a consistent customer satisfaction benchmark. It explores the attributes of customer experience that are most important to customers in their interactions and relationship with organisations.
It also shares the latest findings about customer priorities, how they vary by sector, and how they will be used in the January 2019 UKCSI.
Leave a customer review
You must be logged in to post a review.
Reviews
There are no reviews yet.