Leading by example: How values-based leaders will shape the future of customer serviceRated 0 out of 5 (be the first to review)£500.00Breakthrough research sponsored by LV=, Osborne, Scottish Water and Capita which examines the perspectives of senior executives, frontline employees, customer service managers and team leaders. Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Breakthrough ResearchShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionThis research examines the perspectives of senior executives, frontline employees, customer service managers and team leaders from across some of the UK’s leading organisation, on service leadership. It provides new insight into what leaders need to do to be personally effective as well as embed a service culture in their organisation. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.