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Lean and six sigma (2009)

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£25.00

Dr Zoe Radnor, Warwick Business School Giovanni Bucci, AtoZ Business Consultancy

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Description

The process improvement methodologies of Lean and Six Sigma have their roots in the Toyota Production System and the ideas of Deming. This review provides an overview of the key literature on Lean and Six Sigma relevant to customer service to consider the:

– successes and shortcomings of applying the methodologies within a given environment
– ways of determining which Lean and Six Sigma approaches are suitable in a given environment
– practicalities associated with using these methodologies
– how the improvements are sustained over the longer term.

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