Analysing customer complaining (2009) Rated 0 out of 5 (be the first to review) £25.00 Written by Robert East, Kingston Business School Analysing customer complaining (2009) quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Literature Reviews Share Twitter Facebook LinkedIn Email Description Reviews (0) Description This literature review answers three questions: Is there any point in complaining? How should an organisation respond? and What are the benefits of handling a complaint properly? Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.