The web experience – trends in e-service (2009)Rated 0 out of 5 (be the first to review)£25.00This literature review analyses the increasingly wide range of e-services and discusses the measurement of e-service quality. The web experience - trends in e-service (2009) quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Literature ReviewsShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionWritten by Carol Kelleher and Joe Peppard of the Cranfield School of Management.This literature review analyses the increasingly wide range of e-services and discusses the measurement of e-service quality. It also outlines the barriers faced in adopting new technology. This review is free to Institute members: If you are a member please login before buying. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.