skip to Main Content

The web experience – trends in e-service (2009)

Rated 0 out of 5
(be the first to review)

£25.00

This literature review analyses the increasingly wide range of e-services and discusses the measurement of e-service quality.

Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.

Category:

Description

Written by Carol Kelleher and Joe Peppard of the Cranfield School of Management.

This literature review analyses the increasingly wide range of e-services and discusses the measurement of e-service quality. It also outlines the barriers faced in adopting new technology. This review is free to Institute members: If you are a member please login before buying.

Reviews

There are no reviews yet.

Leave a customer review
Close search
Basket
Back To Top
Search