The web experience – trends in e-service (2009) Rated 0 out of 5 (be the first to review) £25.00 This literature review analyses the increasingly wide range of e-services and discusses the measurement of e-service quality. The web experience - trends in e-service (2009) quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Literature Reviews Share Twitter Facebook LinkedIn Email Description Reviews (0) Description Written by Carol Kelleher and Joe Peppard of the Cranfield School of Management. This literature review analyses the increasingly wide range of e-services and discusses the measurement of e-service quality. It also outlines the barriers faced in adopting new technology. This review is free to Institute members: If you are a member please login before buying. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.