Literature Reviews

Showing 1–12 of 22 results

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  Becoming a customer of choice (2010)

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  Managing and delivering world-class services: the value of customer service skills (2010)

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  Diversity and ethnicity – demands placed by diverse customers (e.g. race, disability, language) (2010)

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  Consumer Channel Choice (2010)

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  Consumer ethics – a moving target (2010)

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  Customers and Customer Service in the Future: Global Customer Service (2010)

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  The service profit model – what happens to service when price becomes the most important factor? (2010)

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  Measuring intangibles – the example of customer service quality (2010)

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  Customers and customer service in the future: The generation gap (2010)

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  Outsourcing (2010)

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  Managing a multi-generational workforce (2010)

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  World-class Service (2010)

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