Showing 1–12 of 22 results Sort by popularitySort by average ratingSort by latestSort by price: low to highSort by price: high to low DownloadBecoming a customer of choice (2010) £25.00DownloadManaging and delivering world-class services: the value of customer service skills (2010) £25.00DownloadDiversity and ethnicity – demands placed by diverse customers (e.g. race, disability, language) (2010) £50.00DownloadConsumer Channel Choice (2010) £25.00DownloadConsumer ethics – a moving target (2010) £25.00DownloadCustomers and Customer Service in the Future: Global Customer Service (2010) £25.00DownloadThe service profit model – what happens to service when price becomes the most important factor? (2010) £25.00DownloadMeasuring intangibles – the example of customer service quality (2010) £25.00DownloadCustomers and customer service in the future: The generation gap (2010) £25.00DownloadOutsourcing (2010) £50.00DownloadManaging a multi-generational workforce (2010) £50.00DownloadWorld-class Service (2010) £25.0012