Showing 1–12 of 22 results Sort by popularity Sort by average rating Sort by latest Sort by price: low to high Sort by price: high to low Download Becoming a customer of choice (2010) £25.00 Download Managing and delivering world-class services: the value of customer service skills (2010) £25.00 Download Diversity and ethnicity – demands placed by diverse customers (e.g. race, disability, language) (2010) £50.00 Download Consumer Channel Choice (2010) £25.00 Download The service profit model – what happens to service when price becomes the most important factor? (2010) £25.00 Download Customers and Customer Service in the Future: Global Customer Service (2010) £25.00 Download Consumer ethics – a moving target (2010) £25.00 Download UK versus US: reality and myth in customer service standards in these countries (2010) £25.00 Download World-class Service (2010) £25.00 Download Managing a multi-generational workforce (2010) £50.00 Download Outsourcing (2010) £50.00 Download Customers and customer service in the future: The generation gap (2010) £25.00 1 2
