Measuring intangibles – the example of customer service quality (2010)Rated 0 out of 5 (be the first to review)£25.00by Yuksel R. Ekinci, Business School, Oxford Brookes University Measuring intangibles - the example of customer service quality (2010) quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Literature ReviewsShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionIn this review, we examine measurement methods for intangibles such as service quality, customer satisfaction, customer experience, brand image and customer loyalty. The methods are grouped into two broad categories: quantitative and qualitative. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.