Skills and jobs in customer service – voluntary sector (2010)Rated 0 out of 5 (be the first to review)£25.00A research paper by Carolyn Strong, University of Bath. Skills and jobs in customer service - voluntary sector (2010) quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Literature ReviewsShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionResearch in the private sector has suggested that “service recovery can be a win-win situation for customers, frontline staff and the service firm. Effective recovery will enhance the probability that aggrieved customers are returned to a state of satisfaction”. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.