The Customer Knows: How employee engagement leads to greater customer satisfaction and loyaltyRated 0 out of 5 (be the first to review)£500.00Breakthrough research sponsored by Essilor, O2, United Utilities and YPO which reminds us that in order to prioritise customer service, organisations must also prioritise employee engagement. It’s not easy, but it is worth the focus, time and energy. The Customer Knows: How employee engagement leads to greater customer satisfaction and loyalty quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Breakthrough ResearchShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionThe link between customer and employee engagement needs to be seen not just as a survey or action plan, but as a vital business discipline. Effective employee engagement has become both more central to customer experience and more challenging to achieve.This research: (i) Defines employee engagement in a customer service context (ii) Establishes the link between employee engagement and customer satisfaction (iii) Identifies the drivers and outputs of employee engagement (iv) Identifies six essential elements of employee engagement (v) Concludes with recommendations to help inform and guide the way organisations measure employee engagement ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.
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