The Customer Service Dividend: How organisations have achieved ROI and greater productivity£500.00 Rated 0 out of 5 (be the first to review) This research looks into the relationship between customer experience and financial performance. Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please log in. Category: Breakthrough Research Share Tweet Share Share Email Description Reviews (0) Description Organisations with higher customer satisfaction than their sector average have achieved stronger turnover growth than their peers, from a year on year, three year and longer term perspective Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.