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The Heart of Artificial Intelligence: Enabling the future of customer experience

£500.00

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Breakthrough research sponsored by Capita Customer Management, Centrica, O2, and UK Power Networks that examines artificial intelligence from the perspectives of organisations, customers and employees.

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Description

The Institute’s research examines how artificial intelligence is shaping customer experience from the perspectives of organisations, customers and employees.

It explores customers’ and employees’ attitudes towards artificial intelligence and identifies 10 key enablers for successful deployment of AI by organisations, in a customer service context.

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