The Heart of Artificial Intelligence: Enabling the future of customer experience£500.00 Rated 0 out of 5 (be the first to review) Breakthrough research sponsored by Capita Customer Management, Centrica, O2, and UK Power Networks that examines artificial intelligence from the perspectives of organisations, customers and employees. Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please log in. Category: Breakthrough Research Share Tweet Share Share Email Description Reviews (0) Description The Institute’s research examines how artificial intelligence is shaping customer experience from the perspectives of organisations, customers and employees. It explores customers’ and employees’ attitudes towards artificial intelligence and identifies 10 key enablers for successful deployment of AI by organisations, in a customer service context. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.