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UKCSI Leisure Sector – July 2021


The Leisure sector’s UKCSI is 80.7, 0.5 points higher than July 2020 and 3.3 points above the UK all-sector average.

The Leisure sector is 3.3 points above the July 2021 UK all-sector average, 77.4, and is second highest rated of the 13 UKCSI sectors, after Retail Non-food), which has a UKCSI score of 81.2. The sector’s average Net Promoter Score (NPS) increased by 3.8 points to 38.6 and is 15.1 points higher than the UK all-sector average.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Leisure Sector Report provides you with a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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