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UKCSI Public Services (Local) Sector – July 2021


Customer satisfaction in Public Services (Local) is 73.7 (out of 100), 1.6 points lower than in July 2020.

Average customer satisfaction in the sector is 3.7 points below the UK all-sector average. Public Services (Local) is rated 11th of the 13 UKCSI sectors. It is the only sector in which average customer satisfaction has fallen by more than 1 point compared to July 2020.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Public Services (Local) Sector Report provides a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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