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UKCSI Public Services (Local) Sector – Jan 2021


Customer satisfaction in the Public Services (Local) sector is 74.4 (out of 100), an increase of 0.8 points compared to January 2020 but 2.4 points below the UK all-sector average

Public Services (Local) is the 2nd most improved sector compared to January 2020, after Public Services (National), which improved by 1.5 points. Public Services (Local) is the 10th highest rated of the 13 UKCSI sectors.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Public Services (Local) Sector Report provides a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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