Customer service trends and predictions for 2021Rated 0 out of 5 (be the first to review)£0.00In this report, we examine some of the issues and trends that will be significant for the customer experience environment in 2021 and highlight priorities that organisations need to consider. Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.You must have an account in order to download this item. Please Log in or Register Category: Trends ReportShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionThere is no doubt that 2021 looks set to be one of the most unpredictable years of recent times. A deeply uncertain economic outlook, continuing uncertainty over the economic consequences of Brexit and the evolving Covid-19 crisis are all likely to influence customer needs and behaviours and condition how organisations respond. The Institute examines some of the issues and trends that will be significant for the customer experience environment in 2021 and highlights priorities that organisations need to consider.As always, please give us your feedback and let us know about the vital issues and challenges shaping your service strategy. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.You may also like…DownloadAre You Connected? Recruiting, developing and retaining the skills for customer service excellence £500.00UKCSI – The state of customer satisfaction in the UK – July 2020 £0.00DownloadThe Procurement Partnership – Developing relationships to deliver excellent customer service though procurement £500.00DownloadUpfront and Personal: Leveraging data to deliver a genuinely personalised omnichannel customer experience £500.00
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