Continue shopping “A Connected World? Ensuring the right blend of people and technology for customer service” has been added to your basket. Continue shopping “Customer Behaviours – Evolution or Watershed?” has been added to your basket.Customer service trends and predictions for 2022Rated 0 out of 5 (be the first to review)£0.00In this report, we examine some of the issues and trends that will be significant for the customer experience environment in 2022 and highlight priorities that organisations need to consider. Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.You must have an account in order to download this item. Please Log in or Register Category: Trends ReportShare Twitter Facebook LinkedIn Email Description Reviews (0) Description2022 begins in a climate of disruption, uncertainty and hope. The economy shows signs of recovery from the Covid-19 induced slowdown but growth is hampered by supply chain issues, staff shortages and the potential threat of new Covid-19 variants. Inflation is expected to rise further, with uncertain impacts on business investment and consumer confidence. Average customer satisfaction was flat during 2021, though the number of customers experiencing a problem reached its highest ever level. It appears that we have got better at service recovery but not at preventing problems and issues. In this report, we examine some of the issues and trends that will be significant for the customer experience environment in 2022 and highlights priorities that organisations need to consider.As always, please give us your feedback and let us know about the vital issues and challenges shaping your service strategy. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.You may also like…DownloadGreen Goes Mainstream? Customer service and the green agenda £500.00DownloadWho Do You Trust? Improving trust through customer service £600.00UKCSI – The state of customer satisfaction in the UK – July 2021 £0.00DownloadThe Procurement Partnership – Developing relationships to deliver excellent customer service though procurement £500.00
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