Customer service trends and predictions for 2023

Description

Organisations are facing mounting pressures against a backdrop of rising inflation, staffing and skills shortages and supply chain issues.

As we enter the new year amidst another wave of uncertainty, now is a timely moment to reflect on the past year and re-evaluate the many challenges for businesses, customers, regulators and government in 2023.

In this report, we examine some of the issues and trends that will be significant for the customer experience environment in 2023 and highlight priorities that organisations need to consider.

As always, please give us your feedback and let us know about the vital issues and challenges shaping your service strategy.