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UKCSI Public Services (National) Sector – Jan 2021


Customer satisfaction in the Public Services (National) sector is 76.7 (out of 100), the sector’s highest ever score

Average customer satisfaction in the Public Services (National) sector is 1.5 points higher than in January 2020, the biggest improvement of any sector. The Public Services (National) sector’s UKCSI score of 76.7 is 0.1 points below the UK all-sector average. Public Services (National) is the 8th highest rated of the 13 UKCSI sectors.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Public Services National Sector Report provides a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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