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UKCSI Retail (Food) Sector Report -Jan 2021


Customer satisfaction in the Retail (Food) sector is 80.0 (out of 100), just 0.1 points higher than in January 2020

Retail (Food) is the 3rd highest rated of the 13 UKCSI sectors, behind Retail (Non-food) and Leisure. The sector’s UKCSI score is 3.2 points above the UK all-sector average.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Retail Food Sector Report provides you with a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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