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UKCSI Retail (Non-food) Sector – Jan 2021


Average customer satisfaction in the Retail (Non-food) sector is 80.5 (out of 100), 0.2 points higher than in January 2020

Retail (Non-food) has the highest average customer satisfaction of the 13 UKCSI sectors. Its UKCSI score is 3.7 points above the UK all-sector average.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Retail Non-food Sector Report provides you with a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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