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UKCSI Services Sector – Jan 2021


The Services sector has a UKCSI score of 76.6 (out of 100), 0.1 points lower than in January 2020 and 0.2 points below the UK all-sector average

Along with July 2019, this is the sector’s joint lowest score since the UKCSI began in 2008. Services is the 9th highest rated of the 13 UKCSI sectors.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Services Sector Report provides you with a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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