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UKCSI Telecommunications & Media Sector – Jan 2021


Customer satisfaction in the Telecommunications and Media sector is 74.3 (out of 100), 0.5 lower than in January 2020

Average customer satisfaction in this sector is 2.5 points below the UK all-sector average. Telecommunications and Media is the 11th highest rated of the 13 UKCSI sectors.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Telecommunications & Media Sector Report provides a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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