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UKCSI Tourism Sector – Jan 2021


The Tourism sector has a UKCSI score of 77.7 (out of 100), a fall of 1.8 points compared to January 2020 and the lowest score since January 2009

Average customer satisfaction in the sector is 3 points below its most recent highpoint in January 2018.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Tourism Sector Report provides you with a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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