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UKCSI Transport Sector – Jan 2021


The Transport sector has a UKCSI score of 69.9 (out of 100), 1.3 points lower than in January 2020 and the sector’s lowest score since January 2009

Average customer satisfaction in The Transport sector is 6.9 points below the UK all-sector average, 76.8. Transport is the lowest rated for customer satisfaction of the 13 UKCSI sectors.

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Drawing its data from 6,000 individual customer experiences, the latest UKCSI Transport Sector Report provides you with a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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