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UKCSI Utilities Sector – Jan 2021


The Utilities sector has a UKCSI score of 72.7 (out of 100), 0.4 points higher than in January 2020 but 4.1 points below the UK all-sector average

This is the sector’s highest score since the January 2019 UKCSI (73.8) although it is 2.4 points below the sector’s July 2017 highpoint. Utilities is the 12th highest rated of the 13 UKCSI sectors, ahead of Transport (69.9).

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Drawing its data from 6,000 individual customer experiences, the latest UKCSI Utilities Sector Report provides you with a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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