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UKCSI Services Sector – July 2021


Customer satisfaction in the Services sector is 76.6 (out of 100), 0.5 points lower than in July 2020 and the same level as in January 2021.

The Services sector is 0.8 points below the UK all-sector average and is rated ninth of the 13 UKCSI sectors.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Services Sector Report provides you with a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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