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UKCSI Telecommunications & Media Sector – July 2021


Customer satisfaction in the Telecommunications and Media sector is 75.2 (out of 100), 1 point higher than in July 2020.

This is the sector’s highest ever score, although it is 2.2 points below the UK all-sector average, 77.4.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Telecommunications & Media Sector Report provides a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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