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UKCSI: The state of customer satisfaction in the UK – January 2019

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A national measure of customer satisfaction in the UK, based on over 25 measures of the customer experience across 259 organisations.

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A barometer of customer satisfaction in the UK since 2008. The latest UKCSI comprises 45,000 responses across 13 sectors, and provides you with a strategic overview of the UK?s performance as a whole and for individual sectors and key organisations.


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