UKCSI: The state of customer satisfaction in the UK – July 2018 Rated 0 out of 5 (be the first to review) £0.00 The July 2018 UK Customer Satisfaction Index (UKCSI), a national benchmark of customer satisfaction based on 45,000 customer responses across 13 sectors Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: UKCSI State of the nation executive summary Share Twitter Facebook LinkedIn Email Description Reviews (0) Description There has been a marked increase in the number of organisations whose score has dropped by at least two points and a reduction in the number that have improved. 55 organisations saw their customer satisfaction fall year on year by at least two points, compared to 29 in July 2017. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.