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UKCSI: The state of customer satisfaction in the UK – July 2018

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The July 2018 UK Customer Satisfaction Index (UKCSI), a national benchmark of customer satisfaction
based on 45,000 customer responses across 13 sectors

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There has been a marked increase in the number of organisations whose score has dropped by at least two points and a reduction in the number that have improved. 55 organisations saw their customer satisfaction fall year on year by at least two points, compared to 29 in July 2017.


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