UKCSI: The state of customer satisfaction in the UK – January 2018 Rated 0 out of 5 (be the first to review) £0.00 The July 2018 UK Customer Satisfaction Index (UKCSI), a national benchmark of customer satisfaction based on 45,000 customer responses across 13 sectors Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: UKCSI State of the nation executive summary Share Twitter Facebook LinkedIn Email Description Reviews (0) Description An analysis of organisations’ customer satisfaction and financial performance between 2008 and 2016 across nine sectors shows the value of consistency in customer service performance. Organisations that maintain higher customer satisfaction than their sector average, have achieved stronger turnover growth, profit and employee productivity than those whose customer satisfaction is below the sector average. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.