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UKCSI: The state of customer satisfaction in the UK – July 2010

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Based on a representative sample of 26,000 adults surveyed over the internet, the Institute of Customer Service presents the latest UK Customer Satisfaction Index (UKCSI) which is the National Measure of Customer Satisfaction for UK organisations.

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The UKCSI has maintained its level from January 2010, rising very slightly to 75.6. The Utilities sector, though still at the bottom of the table, has shown the most improvement since January; whilst at the other end of the scale both retail sectors have also seen improvements.


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